Shipping policy

Thank you for visiting and shopping at BosLi-po official store. The following terms and conditions constitute our Shipping & Delivery Policy.

1. Order Processing & Shipping Time

All orders are processed and handed over to our shipping carriers within 48 business hours (approximately 2-3 business days) after payment is confirmed.
Business hours are Monday through Friday, excluding weekends and public holidays.
Please note that during peak seasons or major sale events, there may be a slight delay in processing time. We will notify you via email if any significant delays occur.

2. Shipping Destinations & Delivery Timelines

We currently offer worldwide shipping.
Delivery timelines are estimates and begin from the date the order is shipped (i.e., when the tracking number is activated), not from the purchase date. Standard delivery times are as follows (for reference only):
- North America: 7-12 business days
- Europe: 7-12 business days
- Australia & Other Regions: 7-15 business days
These timeframes are not guaranteed and do not include potential customs hold times. While we cannot control delays once a package is in transit, we will do our best to assist you.

3. Shipping Costs

Shipping costs are calculated based on your shipping destination, package weight, and dimensions. The final shipping fee will be clearly displayed at checkout.

4. Taxes, Duties & Customs

Important Notice: For international orders, the recipient may be subject to import duties, taxes, and customs clearance fees. These charges are the sole responsibility of the buyer and are not included in the product price or shipping cost paid to BosLi-po official store.
Customs policies vary widely by country. We have no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for information prior to making a purchase.
You are required to pay these fees to the carrier to receive your package. Please ensure your shipping address is 100% correct to prevent customs clearance issues.

5. Package Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package online. You can use this number to monitor your package's journey and estimated delivery date.

6. Our Commitment: Door-to-Delivery & Hassle-Free Support

Door-to-Door Delivery: We partner with reliable carriers to ensure your package is delivered to the doorstep/front desk of the shipping address you provided. Our standard service is not to a pickup point.
Hassle-Free Official Support:
- Lost Package: If your package is lost in transit, we will launch an investigation with the carrier and, upon confirmation, issue a full refund or reship your order for free.
- Damaged Package: If your item arrives damaged, please contact us within 48 hours of delivery with clear photos/videos of the product and the packaging. We will promptly arrange a free reshipment or a full refund.

7. Failed Deliveries & Undeliverable Packages

Packages that are returned to us due to an incorrect/insufficient address, failed delivery attempts (e.g., no one was available to sign), or the recipient's failure to pay customs duties will be considered undeliverable.
If you wish to have the order reshipped, you will be required to cover the additional shipping costs. Alternatively, we will issue a refund for the original order amount, minus the initial shipping and handling fees.

8. Contact Us

If you have any questions about this policy or the status of your order, please do not hesitate to contact our customer service team:

Email：support@boslipofpv.com
Response Time: We strive to respond to all inquiries within 24-48 hours.